Digital Accessibility and Usability
Update 30.11.2025Digital Accessibility and Usability in Public Administration.
About Accessibility and Usability
Digital for all
Digital Accessibility and Usability is an initiative that promotes the adoption of good user experience practices, responding to user needs and eliminating barriers for citizens with disabilities.
Strategic objectives
The main Digital Accessibility and Usability objectives are:
01 .Simplify
Simplify the use of online public services
02 .Provision of services
Provision of more intuitive services
03 .Eliminate barriers
Eliminate barriers that prevent citizens with disabilities from accessing digital services and information.
Benefits
The benefits of Digital Accessibility and Usability
1. Access to information
Ensuring access to information and digital public services for all citizens
2. Web and Mobile Performance
Improving the performance of websites and mobile applications
3. Use of digital services
Increase the use of digital services
4. Digital inclusion
Contributing to the growth of digital inclusion
Accessibility and Usability
Accessibility and Usability Statement
It is a legal requirement to publish this information on each website and mobile application for which the organisation is fully responsible. This is a self-declaration regarding compliance. It gathers all the documentation from automatic and manual evaluations, supports the efforts and shows all the work done to make their online content more accessible.
Accessibility and Usability Seal
A quality label that promotes best practices in Accessibility and Usability on Public Administration websites and mobile applications. The Seal has Bronze, Silver and Gold levels.
Tools
The Observatory in numbers
Portuguese Web Accessibility Observatory
Figures according to the Portuguese Web Accessibility Observatory
Update 30.11.2025469
Websites with an Accessibility Declaration
43
Websites with Usability Seal
2100
Websites
1187
Entities
Legislation
Consult national, benchmark countries and international legislation on digital accessibility.
Law no. 36/2011, of 21 June
See Law no. 36/2011, of 21 June
RCM no. 2/2018, of 5 January
See RCM no. 2/2018, of 5 January
Decree-Law no. 83/2018, of 19 October
Consult Decree-Law no. 83/2018, of 19 October
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