Regulation
Update 30.11.2025Discover all the key points on digital regulation in Public Administration.
Decree-Law No. 49/2024
Multi-channel services
Decree-Law no. 49/2024, of August 8, establishes the rules for the provision of digital services by the Public Administration. It creates a multi-channel service model , ensuring that users accessing public services experience a seamless,integrated and consistent service, regardless of the channel used. The multi-channel services require the implementation of the Single Digital Services Portal - gov.pt - as the centralised access point for public services.
Decree-Law No. 49/2024
Procedures to be adopted
Adopt a Unified Design System
Gradually alignment of existing digital service channels to a reference design system, in line with the gov.pt portal.
Cataloguing Services
Inclusion of all services provided in the Single Catalogue of Public Services
Channel Integration
Progressive integration or migration of service channels, ensuring compliance with the reference architecture for federated services.
Second Phone Lines
Establishment of secondary phone lines to be integrated with the Citizen Hotline, with calls redirected as required.
Messaging Platform
Use of the Public Administration Messaging Platform for SMS communication.
Unified Payment Platform
Adoption of the Public Administration Payment Platform for issuing and managing revenue.
Provision of Open Data
Provision of open data in line with the principles of transparency, participation and collaboration.
Digital Authentication
Implementation of authentication and signature mechanisms made available by the Government though the autenticação.gov platform.
Decree-Law No. 49/2024
Applicable legislation
The measures set out in Decree-Law no. 49/2024, of 8 August, must be implemented within the deadlines for implementation set outestablished in Annex II of Ordinance no. 345/2024/1, of 19 December.
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Decree-Law No. 49/2024
Information per government area
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