Digital Public Services
Update 30.11.2025Integrate digital technologies into the provision of public services to promote simplification and efficiency.
Strategic Line I
Digital Public Services
Meeting users’ needs and expectations is the ultimate goal of digital public services. This strategic line aims to ensure the digitalisation of public services, promoting their simplification and efficiency, while providing greater convenience, speed, and cost savings for citizens and businesses.
Measure 1.1 - Common Model for the Design and Development of Digital Public Services
Ensure the standardisation and quality of Digital Public Services, foster collaborative work and promote the reuse of solutions.
1.1.1.
Launch communication campaigns for the Public Administration's digital services
1.1.2.
Creation of the first version of the common model for the design and development of digital public services
1.1.3.
Evaluation and development of the second version of the common model for the design and development of digital public services
1.1.4.
Creation and provision ofguidelines for the Public Administration on translating digital public services, encouraging the use of machine translation tools, especially those provided by the European Commission.
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Measure 1.2 - Next Generation Digital Public Services
Prioritise the provision of Digital Services based on citizens’ and businesses’ life events, ensuring minimal effort for the users through interoperability and data reuse.
1.2.1.
Provision of new high-value digital public services
1.2.2.
Development of an action plan to promote inclusive digital services
1.2.3.
Creationof a communication plan to disseminate the Public Administration's cross-cutting solutions to all departments
1.2.4.
Provision of a reference architecture to supports a new working paradigm in Public Administration and promotes collaboration
1.2.5.
Provision of a solution that enables businesses and citizens to submit invoices to the electronic address associated with the registered taxpayer.
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